Exchange and Return Policy

Exchange and Return Policy

At Studio La Belle, we seek your complete satisfaction with the products purchased in our online store. We understand that in some situations it may be necessary to make exchanges or returns. Therefore, we have prepared the following Returns and Exchanges Policy to guide you on the procedures to be followed.

exchanges

If you receive a product with a manufacturing defect or an item that is different from what you ordered, please contact us within 7 (seven) calendar days after receiving your order. It will be necessary to provide detailed information about the problem and, where applicable, send images that prove the defect.

After reviewing the request, we will arrange for the replacement of the defective or mistaken product for a new one, according to availability in stock. If the same item is not available, we will offer alternatives or a refund of the amount paid.

Returns

If you wish to return a product for any reason other than a defect or error in the order, you must contact us within seven (7) calendar days of receipt. The product must be in perfect condition, with no signs of use or violation of the original packaging.

After reviewing the request, we will inform you of the procedure for returning the product. Shipping costs for the return will be the responsibility of the customer, unless the reason for the return is a manufacturing defect or an error in the order made by Studio La Belle.

Reimbursement

The refund will be made upon arrival of the returned product and verification that it is in perfect condition. The amount will be refunded according to the payment method used for the purchase. Please note that the refund period may vary depending on the payment method and financial processing policies.

Important Notes

  • Exchanges or returns of products that show signs of misuse, violation of the original packaging, absence of labels or damage caused by the customer will not be accepted.

  • In the case of promotional or sale products, the possibility of exchange or return may be limited. Check the specific conditions before making the purchase.

  • Remember to keep the original packaging of the product, as it will be required for the return or exchange.

  • In case of additional questions or to request an exchange or refund, please contact us through the channels available on our website.

Thank you for choosing Studio La Belle. We are committed to providing quality products and excellent customer service.